Consideration & Awareness

 If you missed attentiveness, you won't get this one. You will be required to be attentive in order to be aware and considerate of your customers. Attentiveness leads to observation which (if exercised) may result in awareness and consideration of situations. Be mindful of special needs one might have. Perhaps a child is upset and a simple bowl of fruit to calm the child is all it takes (that one did it for me at a restaurant I frequent). Don't sit the larger people in the party in the tightest spots. Don't set hot plates or drinks near the young kids that may grab and burn or spill. This area of my measurement system is usually the one that gets off easy because it is about the things that aren't expected a lot of times. When I say "gets off easy," I mean that this point doesn't hold as much weight negatively as others do, but in order to achieve this point of the measurement system, it will take real effort on your part as a service provider to look for those opportunities to sneak in your considerations based on your awareness. When you are aware and considerate of a situation, when it is least expected, it makes a wonderful impression on the customer. This is one that could set you over the top of other establishments.